If your repair falls into the emergency category and you need to report this during working hours you can do this using Ask Chatabot and saying you have a repair to report and you will be connected to a live agent alternatively please call us on our local rate number 0300 123 1966, please listen to the options available as there are different options for the type of emergency you are reporting, selecting the wrong option may delay things for you.
Outside working hours you can also email emergencies to emergencyrepairs@orbisprotect.com who work on our behalf, they usually respond to emails within 30 minutes.
An emergency repair is one which may be dangerous and immediately threaten your health or cause damage to your home, for example, repairs that involve water, electricity, gas or drains.
Examples include:
We will aim to attend your property to make safe or fix (where possible) any emergency repairs within 24 hours of you contacting us.
