Your rent
Rent is used to pay for repairs and improvements to customers’ homes; improving energy efficiency and works towards zero carbon targets; and management and support services.
Rent changes from April 2026
Every April, rents change across the country. We set our rents using Government guidance and to calculate the increase, we use the September 2025 Consumer Price Index plus 1%. This means that rents usually go up by slightly more than the rate of inflation.
This year, for most of Great Places’ Neighbourhoods and Independence and Wellbeing customers, the increase will be 4.8%. We will write to all of our customers explaining what the increase means for you, but you can find out more by reading our Frequently Asked Questions below.
Paying your rent
Online
You can pay online by logging onto the Allpay website and clicking on ‘make an online payment’.
- Log in to Allpay – (Links to External Website).
Make sure you have your rent card ready with your Payment Reference Number (PRN) which is the 19-digit number from your card or barcode.
Direct Debit
You can set up direct debit payments by calling us on 0300 123 1966. You will need to have your bank account details ready.
Mobile Phone App
The Allpay app allows you to make payments from your Apple or android phone. You will need to download the app first. Apple users can search for it in the Apple App Store or Google Play if you have an Android phone.
24-hour Allpay payment line
Call 0330 041 6497 to pay with a card at a time that suits you. Have your rent card ready or contact us and we will text the PRN number to you.
Payment Reference Number PRN is the 19-digit number from your card or barcode
Post Offices, Paypoint and Payzone outlets
You can pay your rent at any Post Office, Paypoint or Payzone outlet.
- Paypoint locations – (Links to External website)
- Payzone locations – (Links to External website)
You will need your rent card to do this.
Request a rent statement
Every Great Places customer has a rent statement and you can view this by logging in to MyPlace.
You can also quickly get an up-to-date rent statement by emailing autoportal@greatplaces.org.uk and typing Rent Statement in the subject line, please note your email address needs to be registered with us to use this service.
If your email address isn’t registered, visit our MyPlace registration page and we’ll update our records.
Getting an up-to-date rent balance
You can quickly get an up-to-date rent balance by emailing autoportal@greatplaces.org.uk and typing Balance in the subject line, please note your email address needs to be registered with us to use this service.
If your email address isn’t registered, visit our email address registration page and we’ll update our records.
Trouble paying rent or in arrears
We’re here to help. Get in touch with your Neighbourhood Services Manager, Property Manager in Plumlife or your Independence and Wellbeing Worker if you have rent arrears and want to discuss increasing your payments or direct debit to cover this debt.
Weekly
You are required to pay your rent on time as detailed in your tenancy agreement. Your rent and service charge is payable on the Monday of the week that it is due.
Fortnightly or monthly
If you would like to pay fortnightly or monthly, we will need you to pay in advance “” ahead of the rent being due “” so that you don’t build up arrears. Please Contact Us to let us know that you would like to change the frequency of your rent payments.
Rent and service charge changes
Rent and service charges sometimes change in April each year, but we will always advise you in writing about any rent changes.
Housing Benefit/Universal Credit
You can pay your rent through a Housing Benefit payment and ask for this to be paid directly to us or you can also pay using the housing element of your Universal Credit payment.
