Are you a Great Places customer who would like to make a difference? If so, you could be a valuable support to INSIGHT, Great Places Customer Scrutiny Group.
For landlords to provide good service, we know it is important to listen to the views and service experiences of our customers. One way Great Places gets to understand a customer perspective of service is via scrutiny, which is an opportunity for customers to look at service performance to help continually improve services for all customers.
The customer scrutiny group ensures customers can influence the way landlords operate, holding them accountable for their decisions, and actions.
Insight acts as a ‘critical friend’ of Great Places meeting regularly when members will:
All Great Places customers are eligible to support scrutiny work because of your experience of services, which can inform and help influence the improvement of our services.
Qualities useful for customer scrutiny members are:
You don’t need any previous experience “” all we ask is that you are committed to the project. You’ll work as part of a group of other customers to suggest service improvements from a customer perspective.
We will provide any relevant training and cover any ‘out of pocket’ expenses, such as travel and carer costs.
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