Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
13/11/2026
We’ve listened: improvements to our repairs service
We’ve listened to customer feedback about repairs and concerns with their homes and are making improvements to help ensure customers receive the right response at the right time. From 16 November, we’ll be introducing an updated Repairs Policy and a better way to assess repairs and concerns about your home. These changes will help us […]
09/11/2026
Great Places named Developer of the Year at Manchester Property Awards
Great Places has been named Developer of the Year at the inaugural Manchester Property Awards. The award recognises the regional impact of our work across all ten Greater Manchester districts, delivering a range of homes and tenures with customers at the heart. Our approach brings together affordability, sustainability, placemaking and regeneration to help shape town […]
05/11/2026
Volunteers create a buzz at The Byrons
The Byrons in Blackley was a buzz of activity as colleagues, contractors and residents came together for the latest Time Out in the Community (TOinC) volunteering event. The mixed weather didn’t stop the hardy bunch of volunteers as they set out transforming the tired and underused communal garden into a beautiful outdoor space that residents […]
More help and advice
