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Customers

At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.

Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.

Safety and looking after your home

We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.

Looking after your home

Supporting you – including help with the cost of living

We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.

Support for you

Building Safety Engagement

As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.

Building Safety Engagement

Latest news and blogs

15/01/2026

Great Places secures partnership to deliver 53 affordable homes in Doncaster

Great Places has completed on contracts with housebuilder Strata to partner in delivering 53 much-needed affordable homes at Lutterworth Drive in Doncaster. The development will provide high-quality homes for social rent, helping to meet local housing needs and create a vibrant, sustainable community. The scheme includes a mix of one, two, and three-bedroom properties, including […]

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15/01/2026

Climate Minister visits new and retrofitted eco homes in South Yorkshire

Minister for Climate Katie White OBE MP visited new and retrofitted eco homes in South Yorkshire to learn more about the role housing associations play in improving sustainability and delivering on the region’s ambition to be net zero economy by 2040. Her visit was hosted in collaboration with South Yorkshire Housing Association (SYHA), South Yorkshire […]

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13/01/2026

Pulling in together to bring Christmas cheer to our customers

For the second year running, our Independence and Wellbeing schemes brought Christmas cheer to some of our customers facing Christmas alone.

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