Customers
At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
Safety and looking after your home
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
Supporting you – including help with the cost of living
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
Building Safety Engagement
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
Latest news and blogs
26/10/2026
Great Places secures £50m funding to support delivery of around 500 new social rent homes
Great Places has secured a £50m Social Loan from NatWest to support the delivery of around 500 new social rent homes across the North West and South Yorkshire. The funding will help us continue to provide high-quality, affordable homes for people and families while supporting our development programme across the regions we serve. The agreement […]
26/10/2026
Article by: Great Places
Free youth football sessions launched in Heaton Norris thanks to Social Value partnership
These free Thursday evening sessions are helping young people stay active, make new friendships and raise their aspirations.
23/10/2026
Could you get faster, more reliable broadband?
More Great Places customers than ever before can now access full fibre broadband thanks to improvements being delivered with Openreach. Over 3,000 homes across our communities can now connect to faster and more reliable broadband services, helping customers stay connected to the people, services and opportunities that matter most. A better internet connection can help […]
More help and advice
