At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
01/08/2025
Great Places’ Affordable Development Team’s proposals for the first scheme to be delivered as part of the masterplan for the Grey Mare Lane neighbourhood in east Manchester have been approved at Manchester City Council’s planning meeting on 31 July. The affordable housing scheme of 82 apartments for social rent will be on a vacant site […]
30/07/2025
An update from Jonathan Hunter, the lead on the review of your repairs service. As part of developing our Corporate Plan, you told us that having a really good Repairs Service was one of your top priorities. Over the last six months, we’ve been carrying out a review of the repairs service which included a […]
25/07/2025
Since starting in February 2024, our Customer Committee has been working closely with us to improve services and make sure we’re really listening to what customers need. The group includes two Board members and seven customers from across Manchester, Greater Manchester, Sheffield and Stockport, and they help make sure the customer voice is heard at […]
