Our colleagues are our greatest asset

We  offer a wide range of face to face training and e-learning modules as standard. Our management development programme, Leading Greatness, has seen a huge investment into all of our people managers; we are currently working on a revised version of this to form the basis of our talent development programme.

We  offer opportunities for colleagues to gain exposure to training and have a number of Training Champions who help us to deliver quality training across the organisation. This includes safeguarding, dementia friends, customer service and read and write (a support system that ensure all of our colleagues and customers are able to access and engage with our online content effectively).

Great Places truly believes that our managers are critical to our overall success. As such we provide a comprehensive, 18 month development programme to all of our people managers. Our Leading Greatness programme is based around 9 key themes ensuring a consistent message across all tiers of the programme.

Within this programme you will –

• Complete pre and post course 360 feedback and self-evaluation to help track your own learning journey.
• Increase your self-awareness in relation to style, motivation and approach, utilising the Strengths Deployment Inventory (SDI) profiling tool.
• Develop your coaching skills through completion of two coaching workshops, supported by a 6 month practical coaching assignment.
• Explore your role in supporting our values led journey of change, by increasing your focus on change management, stress and resilience and the Kotter 8-step project management model.

The programme also covers Strategic Thinking, Communication and Influencing, Problem Solving, Managing Performance and your own Personal Leadership Brand.

We recruit great talent to keep it! Due to the varied nature of our business combined with our commitment to growth, employees have the opportunity to develop their skills across a variety of job sectors, or pursue a dedicated career path.

We achieve this through…

• Supporting your professional development  Institute of Customer Service accredited training, supporting professional development through apprenticeship and qualifications
• Advertising our vacancies internally and offering secondment opportunities when temporary cover is required.

We recruit great talent to keep it! Due to the varied nature of our business combined with our commitment to growth, employees have the opportunity to develop this skills across a variety of job sectors, or pursue a dedicated career path. We achieve this through advertising our vacancies internally and offering secondment opportunities when temporary cover is required.

Great Places deliver a comprehensive induction programme that helps you understand our organisation and what to expect in your new role. Each induction plan is tailored to ensure that the training we offer provides you with the right skills and knowledge to excel within your new role.

As standard, you can expect to cover –

• Corporate Information –our history & future ambitions, what’s important to us and where to go for help.
• Customer Service Training – As a member of the Institute of Customer Service, our service standards are extremely important to us. This is why you will complete an accredited customer service training programme as part of your corporate induction, before progressing on to complete one of the Institute of Customer Service professional qualifications.
• Systems Training – within your first month you will receive both formal and on the job training to ensure you understand each of the systems you need to use within your role.
• Compliance Training – including health and safety training for all colleagues, and any role specific training that may be required as part of your job.
• eLearning – We have a fantastic range of eLearning modules which are accessible to all colleagues, at any time – on your laptop, computer, tablet or mobile phone. Our eLearning offer provides you with hundreds of bitesized modules, covering a huge variety of personal development and sector specific topics.

Your personalised induction plan will also include your role related training and relevant meet and greets with key contacts, teams and stakeholders.