Tenant Satisfaction Measure 12: How satisfied or dissatisfied are you with Great Places’ approach to handling antisocial behaviour?
Great Places understands how important it is that our customers are able to live peacefully in their homes. Our commitment to fostering a safe and secure environment is a priority, and we collaborate with statutory agencies to prevent anti-social behaviour (ASB) and any form of harassment.
We work across diverse communities and partner with our customers and their families to address issues like anti-social behaviour, harassment, nuisance, and crime. Our aim is to provide an excellent service, working in tandem with our customers and partners to curb ASB and promote a culture of respect.
In October 2022, we introduced our specialised Housing and Enforcement service. This initiative offers strong leadership for our ASB efforts and provides expert support to our colleagues working in our communities, enabling us to address reports of anti-social behavior and harassment promptly.
We have enhanced our investigative processes to deal with initial reports of noise nuisance through tools like the ‘noise app.’ We conducted thorough consultations with both customers and colleagues to identify areas of improvement in our service delivery, aligning it with the needs of our communities.
In November 2022, we collaborated with REELMCR, a local community engagement and media production company, to create a documentary on knife crime.
Young people from Salford played a significant role in producing this documentary, from conducting interviews to handling sound, filming, and editing.
The project aimed to proactively address the national issue of knife crime, raising awareness, and providing resources for young people.
During winter 2022, we engaged with customers to understand their perspectives on reporting ASB or hate incidents. Through surveys, over 150 customers shared their experiences, highlighting areas that are working well, areas for improvement, and suggestions for enhancing our services in case of future incidents. Customers expressed the need for more communication after reporting ASB, a better understanding of potential actions, and consideration of the impact on their lives and families.
Our colleagues’ input was also sought regarding the guidance they receive on responding to reports of ASB. This included advice on supporting customers and handling low-level ASB incidents.
Using the valuable customer feedback, we are shaping a new ASB Policy. This policy will guide us in providing clear expectations and support to customers when reporting ASB or hate incidents. Additionally, we are establishing an ASB customer digital community, inviting customers to engage and help us continuously refine our ASB services.
Addressing reports of ASB often involves complex challenges that require collaboration. We are dedicated to partnering with our customers and other agencies to achieve the best possible outcomes and ensure the wellbeing of our communities.
