Great Places sets out its promises to customers in our Customer Commitments, which explain what you can expect from us as a landlord.
However, it is important that this respectful relationship is two-way.
Here’s how we expect people to treat others, whether we are meeting face to face, in groups or individually; and whether we are communicating on the phone, in person, via emails or on social media.
If we are made aware that the Service With Respect standards outlined above have not been followed, we will investigate and take appropriate action in line with our colleague policies and customers’ lease or tenancy agreements.
If you believe that you are not being treated with respect by Great Places colleagues, you can let us know by contacting us via our website.
