Happy 10th Birthday to Insight, our customer scrutiny group who’ve been looking and examining areas of service, since 2014. The group volunteer time to support scrutiny of services to make a difference for all customers, providing critical challenge of service performance and holding Great Places accountable.
Last year, Insight scrutinised three areas of service which were:
Following scrutiny, Insight suggests improvements using their findings, which are discussed with service teams to agree an action plan. The group tracks action plans twice a year until each plan is fully complete, monitoring progress and to learn of any improvement to service as a result.
Insight suggested 14 recommendations in 2023 to help improve services that will ensure customers:
If you’d like to know more about customer scrutiny, or think you can support a review, you can find out more on our Insight web page.
