We work hard to provide you with an excellent service. Sometimes, things may not go as planned. When services fall below our agreed standards, we do everything we can to put things right.
We are committed to providing you with a excellent service. However, we know sometimes things may not go as planned. This could mean customers receiving services that fall below our agreed standards. It’s important to us we do everything we can put things right by being transparent, fair and appropriate and we ensure we listen and learn.
There are lots of things we can do to put things right – one way is by taking practical actions. We will always try and resolve an issue as quickly as possible. There are lots of ways that we will do this – from offering an apology, acknowledging the service failure, to offering assurances that a policy or process will be reviewed and improved. It could even include sending a gift or a decorating voucher and much more.
Sometimes we might be fair to offer compensation in line with.
More details about how you can pass on feedback can be found in our Customer Feedback Section.
You can also contact the Customer Feedback team at customerfeedback@greatplaces.org.uk.
