Insight Customer Scrutiny Group

All Great Places customers are eligible to support scrutiny work because of your experience of services, which can inform and help influence the improvement of our services.

Qualities useful for customer scrutiny members are:

• An ability to identify positive and negative aspects of service delivery
• A willingness to talk about solutions and contribute ideas
• Enjoys working with others to achieve goals, and is respectful of other’s views
• Objective, honest and has an open approach

• Join online meetings with other customers
• Carry out tasks from home
• Shadow and observe a Great Places colleague
• Complete a survey or feedback about your experience of a service

• As an Insight member, you’ll receive all the training you need to be confident in your role and you’ll get to learn new skills which can help you in both your personal and professional life. A role like this one also looks great on your CV.
• To help you keep in touch with the rest of the group, we’ll give you your own laptop or tablet and contribute to the cost of your internet at home. You’ll also receive out of pocket expenses for every exercise you complete.
• Many of our current Insight members find the social aspect rewarding and have made good friendships in the group. You’ll also get the satisfaction of knowing that you’re making a real difference to the future of our services.

You don’t need any previous experience “” all we ask is that you are committed to the project. You’ll work as part of a group of other customers to suggest service improvements from a customer perspective.

We will provide any relevant training and cover any ‘out of pocket’ expenses, such as travel and carer costs.