At Great Places we value every one of our customers and are here to ensure you are supported in your home and life. In this section you can find out how to report issues, interact digitally, get support and ensure your views help shape the services we deliver.
Getting in touch with us online couldn’t be easier. Simply log in to our Portal MyPlace.
We never forget that our property is your home and we know you want the best advice and guidance of how to look after it properly, how to fix minor repairs, safety information and details of when work will be carried out.
We have lots of help and support, whether you are struggling to pay your rent, looking for advice on Universal Credit, searching for jobs or training.
As part of our resident engagement obligations as an Accountable Person under the Building Safety Act 2022 we are required to produce Resident Engagement Plans for our high-rise buildings, that include important building and fire safety information for residents.
25/02/2026
An update from James Feetham-Evan, Inclusive Services Team Leader Hi everyone, At Great Places, we want every customer to feel listened to, respected and supported. As part of our Customer Experience Strategy, we’re spending more time getting to know our customers so we can understand the different needs people have across our communities. This helps […]
25/02/2026
Great Places has been appointed, alongside Capital&Centric, to transform Sheffield’s historic Furnace Hill into a thriving new neighbourhood with around 750 new homes. The project is part of a wider plan led by Homes England and Sheffield City Council to regenerate brownfield sites at Furnace Hill and Neepsend, together delivering up to 1,300 new homes, […]
25/02/2026
At Great Places, we’re always looking for ways to make our communications clearer, more helpful and shaped by the people who use them, our customers. That’s why our Communications Team recently teamed up with our Customer Committee to review how we share information, starting with the MyGreatPlace magazine. When the team met with the committee last year, […]
