The Radio Teleswitch Service (RTS), also known as the Dynamic Teleswitch Service (DTS) is reaching the end of its operational life and will be switching off nationally in June. The switch off will affect energy customers that have an RTS meter in their home, and may mean that their heating and hot water supply stops functioning as normal.
RTS meters use a radio signal to switch between peak and off-peak rates. With the service now reaching the end of its natural operational life, RTS meters will soon no longer be able to produce the radio signal required to maintain heating and electricity in people’s homes.
If you’re not sure whether you have an RTS meter, there are a few things you can look out for:
The surest way to check is to contact your energy supplier, and if your meter is an RTS meter, then make arrangements with them to have this replaced.
If your energy supplier has contacted you, please take the action required. However, even if you are not contacted, please ensure you get in touch with your supplier for certainty.
For further information this webpage contains useful details, links and frequently asked questions.
