Every April, rents change across the country. We set our rents using Government guidance and to calculate the increase, we use the September 2024 Consumer Price Index plus 1%. This means that rents usually go up by slightly more than the rate of inflation.
This year, for most of Great Places’ Neighbourhoods and Independence and Wellbeing customers, the increase will be 2.7%.
At the time customers receive their rent booklet, inflation may be lower than the level we use to calculate the rent increase. Based on Government guidance, we have to use the September 2024 Consumer Price Index to set our rents.
We know our customers are facing financial challenges. We’ve made the difficult decision to increase our rents as like everyone else, we’re also having to manage rising costs for providing services, for parts, materials and labour.
This year, we’re planning to increase what we spend on our customers’ homes to improve energy efficiency to help reduce the cost of your bills, improve ventilation to prevent issues caused by excess moisture, replace old kitchens and bathrooms and carry out minor and major repairs.
Look out for your rent booklet
You’ll get your rent booklet in February with everything you need to know about exactly how much you will pay along with any increase to your service charges if you pay one.
Answers to your questions
Check our frequently asked questions to get answers.
Worried about paying your charges?
If you’re struggling to pay your rent, reach out to us and we’ll do what we can to support you. Check out our advice and tips on how to get the maximum amount of income you’re entitled to at www.greatplaces.org.uk/managing-your-money
Make hassle-free payments with Direct Debit
Get in touch through Chatabot at greatplaces.org.uk. Or call our Customer Hub and we’ll help you get set up. Nearly 14,000 customers are already taking advantage of this quick and easy way to make payment.
