More than just words – it’s a commitment

Moving into a new home or getting in touch; paying your rent or reporting a repair. Our commitments are more than just words. 

Our commitments set out the timescales for our service delivery offer and covers what we do to meet your expectations of us as your landlord.

We’ve made it easier for you to find and understand our commitments to you. Overall you can expect us to: 

• Always try to resolve your enquiry the first time you contact us. If this is not possible, we will explain what you can expect from us and when;   
• Provide different ways for you to get in touch with us; 
• Keep you up to date with how we’re performing; and
• Use your feedback to improve our services. 

Find out more and view our commitments to you:

• Our commitments