Last month, Insight presented their latest scrutiny review findings to Great Places Board. The customer group looked at support that’s offered to customers, who may require financial help because of rising costs of living. Following review, Insight identified three recommendations for improvement, which build on the existing support offer, which were to:
To find out more detail you can listen to Insight’s presentation video or read their report, visit:
Next Insight plan to review how Great Places manage and take care of neighbourhoods and estates to make these places where people want to live. Other services Insight has timetabled to review include the standards of empty properties and anti-social behaviour. If you are interested in these service areas or you have experiences that you believe may be useful to inform an upcoming scrutiny review, please email customerscrutiny@greatplaces.org.uk or contact Tracy Gregory, scrutiny co-ordinator.
Further information about customer scrutiny can be found on the Insight Customer Scrutiny Group page:
