Key figures

Accessible Version of data in the images

• 150 annual tenancy visits conducted over phone / videoconferencing
• 100% gas service tests completed
• 92% of repairs completed on day of reporting
• 308 repairs post inspections carried out
• 2 employment places fulfilled
• 675 Covid welfare calls made
• 1.4% year-end rent arrears
• £7,000+ donated by Primrose and Crossley Community Association resident groups
• £15,000 donated to neighbourhood hubs to deliver crisis response provision
• 92% overall customer satisfaction
• 8 homes adapted to meet residents’ needs
• 2,768 responsive repairs completed
• 4 complaints
• 14 days average time to re-let a home